Whatever Phone Service You Choose...

Eagle Security is now able to provide its customers with supervised digital solutions.  Call us for details.

VOIP AND DIGITAL PHONE SERVICE MAY INTERFERE

WITH YOUR SECURITY/LIFE SAFETY SYSTEM

We would like to inform you about the potential impact that new types of phone services may have on your security/life safety system.  Commonly referred to as “VoIP” (Voice over Internet Protocol) and “digital telephone service,” these new phone options are rapidly growing in popularity.  These technologies allow you to make telephone calls via a broadband connection instead of using a traditional, “landline” phone service.  The benefits include enhanced features and lower costs compared to the traditional service. Typically, these new types of phone services replace your landline service.

It is important that you are aware that these new services can adversely affect your electronic security/life safety system.

In almost all cases, your security/life safety system relies on proper operation of the telephone line, and its associated special security wiring, to reliably communicate alarm signals to the central station. There are several important things to consider before making the decision to use VoIP or digital telephone service:

• With a self-installed VoIP service, such as Vonage or AT&T’s CallVantage, your alarm system may lose its connection to the telephone service, rendering the system unable to send alarm signals to the central station.  VoIP technology may also cause your alarm signals to get scrambled as they are sent to the central station.
• With digital telephone phone services offered by your cable provider, your system may be unable to consistently and reliably send alarm signals to the central station.  This technology may also cause your alarm signals to get scrambled as they are sent to the central station.
• In addition to the security system’s battery back-up equipment, VoIP and digital phone services may need additional battery back-up equipment to maintain communications in the event of a power failure.

Either way, there is significant risk that your security/life safety system will not be able to communicate an emergency signal to the central station.

We encourage you to check with us before making any changes to your existing telephone service. If you have already switched to VoIP or digital phone service, it is extremely important that you contact us now. We will arrange a service call to properly test your system and check the wiring.

For the utmost reliability, there are new security communications solutions available that use digital wireless transmission or the Internet to reliably send alarm signals to the central station. These services allow you to take maximum advantage of cost savings from VoIP or digital telephone services while maintaining, and even improving, the reliability of your security/life safety system.  We would be happy to discuss these options with you.

Honeywell is focused on providing the future of alarm communication solutions for the security industry. Alternative communication methods are critical in the marketplace due to VoIP, migration from POTS and growth of digital radio networks. Honeywell’s Internet and GSM Communicators deliver secure, reliable and complementary Internet and digital communications via the GSM (Global System for Mobile) network. Our exclusive, Triple-Path Communications solution combines Internet service with GSM for added reliability and an extra level of security, offering substantial benefits. Our GSM radio technology is unique in that it uses GPRS service for data and alarm communications and automatically switches to SMS for alarms if GPRS is unavailable. Through the Internet or radio, the Internet and GSM Communicators offer full data reporting and uploading/downloading with most Honeywell control panels. Plus, with zone inputs and optional dialer capture capability we’re compatible with other manufacturers’ control panels as well. All signals are delivered to Honeywell’s AlarmNet Network Control Center, which routes the information to the appropriate central station. The state of the art AlarmNet Network Control Center is fully redundant and monitored 24/7. AlarmNet has the ability to route messages using AlarmNet-i and 800 PLUS services, providing true redundancy and multi-path message delivery. Features Universal Control Panel Compatibility – Flexible modes of operation allow ECP alarm reporting by Honeywell control panels, 4204 relay mode for Honeywell controls (that do not support ECP alarm reporting) and zone triggering for use with other control panels. Dialer Capture Ready – Compatible with Dialer Capture Intelligence Device DCID (for LYNX) or DCID-EXT (other control panels). Captures Contact ID messages from the panel’s phone line and sends them to the central station via the GSM radio. Six Input Zones – Each zone can be configured for +V, -V, or EOLR triggering. Each zone can be programmed for inverted operation, delayed reporting and restoral reporting. Zone 1 can distinguish between pulsed and steady inputs. Full Contact ID or ADEMCO High-Speed Reporting – ECP mode with compatible Honeywell control panels support full Contact ID reporting. All other modes use ADEMCO High-Speed reporting format. Tamper Protected Enclosure – Built-in tamper sends a report when a tamper condition is detected and a restore when cleared. Built-In Power Supply – On board charging circuit design accommodates back-up battery. Includes primary power and battery supervision. Back-Up Battery – 6V 3.1Ah supplied to deliver up to 24 hours of standby operation. 256-bit AES Encryption – Advanced Encryption Standard used for secure communications. Triple-Path Technology – Provides three paths of communication using Internet, GPRS (General Packet Radio Service), and SMS (Short Message Service). Uses Internet as primary with dual GSM technology as back-up. GSM path utilizes GPRS and automatically switches to SMS if GPRS is unavailable. Upload/Download – With select Honeywell control panels using Internet and optionally GPRS. Requires Compass version 1.5.8.54a or higher. Dynamic Signaling with Certain Honeywell Control Panels – Provides management of control panel dialer and digital cellular communicator. Programmable priority and delays determine signal path. Diagnostic LEDs – Provide signal strength and status indications. QOS – Quality of Service diagnostics via AlarmNet supply vital information including when message was received, battery voltage, input voltage, signal strength, and message path.   Intelligent Supervision – Any message generated serves as a supervision message per optional 24 hour or 30 day intervals. This feature effectively limits required messages to be sent. Remote Services Capability* – Optional Total Connect value-added web-based or SMS system control as well as e-mail notification of system events. Two-Way Voice Transport – GSM voice channel capable to allow two-way voice session in conjunction with an audio verification system (iGSMV).